Question 1

Retainer Contracts

Accepted Answer

• All retainer payments are due by the 7th of each month for monthly payment plans.
 • For Bi-Monthly payments, payments are expected on the 1st and 15th of each month.
 • Any adjustments or delays in payments must be communicated to The SZN Group in advance.
 • If additional work is added during an ongoing retainer agreement, the changes will take effect in the subsequent payment cycle.
 • Retainer contracts are available for durations ranging from 3 months to 12 months.

Question 2

Onboarding, Quotations, and Projects

Accepted Answer

• To secure services, an initial deposit and a signed contract are mandatory. The SZN Group will initiate work only upon receipt of both components.
 • All clients are required to undergo onboarding, which involves submitting a HoneyBook form and/or participating in a phone conversation with a team member.
 • Quotes will be generated based on the SZN Group's pricing model and the complexity of the project. These quotes are valid for 21 days and may be adjusted based on demand.
 • In cases where a client has multiple services within a project, the contract must encompass a detailed scope of work outlining the sequence of deliverables.
 • Unless otherwise specified by the client, the cost of all services will be consolidated into a single invoice.

Question 3

Client Expectations

Accepted Answer

• Clients are kindly requested to engage with The SZN Group in a respectful manner and maintain a harmonious demeanor throughout the project's duration.
 • While reviewing work, clients are expected to provide feedback without resorting to rudeness or using inappropriate language or gestures.
 • In instances where payments might be delayed, adjustments to the project are needed, or issues arise, The SZN Group encourages open and transparent discussions.
 • If the client has a personal relationship with an employee of The SZN Group, maintaining a professional business demeanor is recommended, even if the client is a friend or colleague.

Question 4

How To Book

Accepted Answer

1. Inquiry: Let's kickstart your creative journey! Reach out to us with your project ideas and requirements. We're excited to hear about your vision and understand your design needs.
2. Booking + Quote: Once we've grasped the essence of your project, we'll provide you with a tailored quote. Upon your approval, we'll secure your spot in our design queue. Your commitment initiates the transformation of your ideas into captivating visuals.
3. Gather Information: We believe in a collaborative approach. Our team will engage with you to delve deeper into your project's intricacies. By understanding your brand, goals, and preferences, we'll craft a design that resonates with your essence.
4. Drafts and Concepts: Watch your ideas come to life! Our skilled designers will create initial drafts and concepts, illustrating various directions for your project. We value your input during this phase, as it ensures that the final outcome aligns seamlessly with your vision.
5. Finalize: The moment of truth has arrived. We've refined your chosen concept based on your feedback, resulting in an outstanding design. With your approval, we'll put the finishing touches and prepare the design files for delivery. It's time to unveil your stunning visuals to the world!

SZN Group Policies